Refund policy

90-Day Money-Back Guarantee

We want you to love how your skin looks and feels. If you are not completely satisfied with your Essiora purchase, you can request a full refund within 90 days of the delivery date, even if the product has been opened and used.

How to request a refund

1. Email us at contato@sma-digital.com with your order number and the email used at checkout.
2. Our team will reply within 1–2 business days with confirmation and, if a return is needed, the return instructions and address.
3. Please do not send items back before contacting us. Packages sent without a confirmed return request cannot be processed.

Refund timing

Once your request is approved (or your return is received, when a return is required), we will issue the refund to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post it.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery with your order number and a photo of the item. We will send a replacement or a full refund at no cost to you.

Exceptions

• The guarantee is limited to one refund per customer per product.
• Orders that show signs of fraud or abuse of this policy may be declined.
• Original shipping charges, if any, are not refundable, except for damaged, defective or incorrect items.

Exchanges

The fastest way to get a different item is to request a refund for the original purchase and place a new order.

Questions

Contact us anytime at contato@sma-digital.com.
Essiora is operated by SMA DIGITAL BUSINESS LLC, 4800 N Federal Hwy, Suite B200, Boca Raton, FL 33431, United States.